Dawn Exton
Company Administrator and Support Desk Coordinator
Dawn is a highly experienced administrator who joined Castlegate IT in 2017. Her career began at 16 in the York Carriage Works, where she worked in administration during the early days of computers. She later gained extensive expertise in payroll and office operations through roles with British Rail, Costcutter, and the Post Office, adapting to significant organisational changes during British Rail’s privatisation.
Dawn’s strong customer service background includes volunteering with the Intercity Customer Action Team, assisting passengers with journey planning during service disruptions.
After leaving the rail industry, she earned her NEBOSH Health and Safety Certificate and spent three years supervising office operations for a local business specializing in granite and quartz worktops.
At Castlegate IT, Dawn continues to expand her software and process management skills, playing a key role in supporting business operations and ensuring efficiency across the team.
